Refund policy

 

Due to the unique and curated nature of our products, Bhagya Mani operates under a strict No Returns / Final Sale policy. Except as explicitly provided under our Damaged or Incorrect Items clause below, all completed transactions are final and cannot be refunded or returned.

Damaged or Incorrect Items (Exchanges Only)

We only replace items if they arrive damaged or incorrect. To request an exchange, please follow our verification steps:

  1. Unboxing Video Required: You must record a single, continuous, and unedited video while opening the sealed package. The video must clearly show the shipping label, the intact outer packaging, and the defect or incorrect item.

  2. Submit via Exchange Form: All claims must be submitted through our official Exchange Request

  3. 48-Hour Window: Your form and unboxing video must be submitted within 48 hours of delivery.

Please Note: Any request submitted without a valid, unedited unboxing video or sent after the 48-hour window cannot be accepted. Approved exchanges will be processed and shipped as quickly as possible.

In the rare event that an exchange cannot be fulfilled due to stock unavailability, a full refund will be processed back to the customer's original mode of payment within 5-7 business days.

Cancellation Policy

Due to our automated backend fulfillment flow and direct routing through regional logistics hubs, order processing begins immediately upon confirmation. Consequently, we operate under a strict Zero-Cancellation policy. Once an order is placed and confirmed on our storefront, it cannot be canceled, altered, or recalled under any circumstances.

Please review your cart configurations, shipping destination details, and contact coordinates thoroughly before finalizing your purchase.